How long do deposits take?
Deposits are credited to your account after 1 confirmation on the blockchain for the currency you deposited.
How long do withdrawals take?
Withdrawals are instant. If a withdrawal is not processed right away it may be that our hot wallet needs extra funds added from our cold storage wallet. Large withdrawals may also need manual approval.
My deposit didn't show up, what's wrong?
There may be rare times when our nodes are not in sync with the blockchain or have stopped. Your funds will credit automatically once the node is restarted and in sync. If you have been waiting a long time please email [email protected] and we will look in to it.
What are the withdrawal fees?
Withdrawal fees vary between currencies and the current state of the blockchain. When you click withdraw you will see the fee for your selected currency. Some currencies allow you to select the fee. You can pay your fees with BKT instead of the currency you are trying to withdraw.
What are the exchange fees?
The fees on the exchange for maker and taker are 0.1%. You can pay 50% of your fee using BKT instead of the currency being traded.
I can't see my balance on exchange. How do I use?
Your exchange balance is separate from your betting balance. You will need to transfer funds from your betting balance to exchange. You can transfer funds by clicking the currency value on the exchange order form or by clicking deposit under the exchange balance column in your wallet page.
What is BKT?
BKT is an EOS token that can be used to get discount on all fees on the BetKing platform inlcuding 50% discount on investment commission, trading fees and withdrawal fees. Every day we use the profit we earn from casino games and trading fees to buy back BKT on our own exchnage for each currency we support including BTC, EOS, LTC and ETH. All BKT we buy back on the exchange or is used to pay fees will be burned at the end of each week. BKT can also be used to bet on our games.
How does buyback work?
Each day we take all the profit we made from casino games and exchange fees in the previous day and use it to buy back BKT from sellers on our exchange. We will buy using each currency that we made profit on in the past day and we will burn the tokens we buy. Burn event will take place at end of each week.
How does investing work?
You can invest in the house bankroll that players bet against and receive profit from player losses. Find out more here.
Do you have an affiliate program?
We have an affiliate program, coming this week, that allows you to receive 10% of the expected profit from all players bets, win or lose. You will also receive 10% of any trading fees that your referrals pay.
How do I earn points?
We have a leaderboard that pays BKT every hour to the top 10 players with the most points. These points are earned by playing. For every $1 bet you will receive 1 point. You can bet in any currency (except BKT) to earn points, we convert the bet amount to $ at the time of bet to calculate your points. Each game has a different multiplier too. So for dice which has a 1% house edge you will receive 1 point per each $1 bet. On a game like roulette that has a 2.7% edge you would receive 2.7 points per $1 bet.
Why are my bets slow?
On BetKing bets are off chain which means they are much faster than on chain games. However we add a throttle to very small bets which will delay the result usually a few milliseconds up to one second. Your internet connection can also play a factor and cause some extra lag.
How do I contact support?
If your question is not answered here please send an email to [email protected]