How long do deposits take?
Deposits are credited to your account after 1 confirmation on the blockchain for the currency you deposited.
How long do withdrawals take?
Withdrawals are instant. If a withdrawal is not processed right away it may be that our hot wallet needs extra funds added from our cold storage wallet. Large withdrawals may also need manual approval.
My deposit didn't show up, what's wrong?
There may be rare times when our nodes are not in sync with the blockchain or have stopped. Your funds will credit automatically once the node is restarted and in sync. If you have been waiting a long time please email [email protected] and we will look in to it.
What are the withdrawal fees?
Withdrawal fees vary between currencies and the current state of the blockchain. When you click withdraw you will see the fee for your selected currency. Some currencies allow you to select the fee. You can pay your fees with BKT instead of the currency you are trying to withdraw.
What are the exchange fees?
The fees on the exchange for maker and taker are 0.1%. You can pay 50% of your fee using BKT instead of the currency being traded.
I can't see my balance on exchange. How do I use?
Your exchange balance is separate from your betting balance. You will need to transfer funds from your betting balance to exchange. You can transfer funds by clicking the currency value on the exchange order form or by clicking deposit under the exchange balance column in your wallet page.
What is BKT?
BKT is an EOS token that can be used to get discount on all fees on the BetKing platform inlcuding 50% discount on investment commission, trading fees and withdrawal fees. 10% of the sites profit is also used to buy back BKT on our own exchange. All BKT we buy back on the exchange or is used to pay fees will be burned at the end of each week. BKT can also be used to bet on our games.
BKT deposits will be disabled on 1st of August 2019. If you have BKT on another exchange or in your own EOS wallet you must deposit to BetKing before then or you will not be able to sell BKT.
How does buyback work?
Each week we take 10% of the sites profit we made from casino games and exchange fees in the previous week and use it to buy back BKT from sellers on our exchange. We will burn the tokens we buy at end of each week.
How does investing work?
You can invest in the house bankroll that players bet against and receive profit from player losses. Find out more here.
How does staking BKB work?
If you have BKB you can stake them. 30% of the sites profit will be distributed to users who have staked BKB. BKB cannot be unstaked or transferred after being staked. You will receive payment in Bitcoin directly to your BetKing account. If you have BKB in your account or off site that is not staked you will not receive a share of the profit.
Do you have an affiliate program?
We have an affiliate program that allows you to receive 10% of the expected profit from all players bets, win or lose. You will receive payment in the currency your referred players play in instantly to your account.
Why are my bets slow?
On BetKing bets are off chain which means they are much faster than on chain games. However we add a throttle to very small bets which will delay the result usually a few milliseconds up to one second. Your internet connection can also play a factor and cause some extra lag.
How do I contact support?
If your question is not answered here please send an email to [email protected]