Frequently Asked Questions
If your question is not answered in the list below then email email@example.com
- What is BetKing?
- What is Bitcoin?
- Where can I get Bitcoin?
- How do I deposit Bitcoin?
- My deposit isn't showing up. What should I do?
- How do I withdraw?
- How long do withdrawals take?
- Can I get a refund?
- I used the auto roll and it lost all my balance! Can I get a refund?
- How can I trust the rolls are fair and the site did not cheat me?
What is BetKing?
BetKing is a provably fair casino where you can play with Bitcoin. Launched in April 2013 and has since become the largest and most trusted Bitcoin gambling website.
What is Bitcoin?
Bitcoins are digital money.
Bitcoin allows instant peer to peer transactions with low or zero processing fees to anyone in the world.
If you are new to Bitcoin it is recommended that you read this simple guide.
You need a Bitcoin wallet to store your Bitcoins. You can store your wallet on your own computer or use a web based service, see the list of the most popular wallets and how they work.
Where can I get Bitcoin?
You can buy Bitcoin from a Bitcoin exchange or directly from another person.
How do I deposit Bitcoin?
On the top right of the page there is a red deposit button. If you click that you will be shown a Bitcoin address and a QR code.
You can scan the QR code or copy the Bitcoin address and paste it into your own Bitcoin wallet to send funds.
If you are using an exchange or wish to deposit from another Bitcoin casino then you should enter your deposit address into the box marked withdrawal address on the exchange/gambling site.
My deposit isn't showing up. What should I do?
Deposits require 1 confirm on the Bitcoin network before they show up in your account. You can check this by copying your deposit address into the search box on https://blockchain.info/.
If you have not received the deposit after 1 confirm try refreshing your browser. If still not then email firstname.lastname@example.org and it will be resolved as soon as possible.
Alternatively you can check if any admin is online in the support chat room.
How do I withdraw?
To withdraw your Bitcoin click the withdraw button on the top right of the page.
You should then add your Bitcoin withdrawal address which you will get from your wallet or exchange and the amount to withdraw.
There is a 0.0001 Bitcoin transaction fee on all withdrawals that will be deducted from your account balance.
How long do withdrawals take?
Withdrawals are usually instant*.
The website will process withdrawals every minute. However if the withdrawal is larger than the amount held in the "hot wallet" then there will be a delay.
Withdrawals will be processed within 12 hours in this case.
Emails or messaging admin in the chat room will not speed up this process.
Can I get a refund?
All bets are final.
It is not possible to refund any loss no matter what the circumstances.
Players should not play with more than they can afford to lose and are encouraged to use responsible gambling.
If you feel you may have a gambling problem you can disable betting for your account in the account page. There are various places you can seek help for gambling addiction including http://www.gambleaware.co.uk/
I used the auto roll and it lost all my balance! Can I get a refund?
All bets are final.
See the above section on refunds.
Players should only use the bot at their own risk. The auto roll option may bet and lose all your balance. There are no refunds for using the auto roll.
How can I trust the rolls are fair and the site did not cheat me?
BetKing offers provably fair betting.
This means that for every bet you make on BetKing, you can verify that we didn't pick numbers or shuffle cards unfairly in favor of the site.
For a more detailed explanation and tutorial on how to verify your own bets to prove we didn't rig the game check the provably fair help page.